Privacy Policy

Effective date: November 9, 2026

Nova Plumbing Inc ("Nova Plumbing," "we," "us," or "our") provides residential and commercial plumbing services in Orange County, California. This Privacy Policy explains what information we collect through novaplumbing.us, our phone lines, website chat, online forms and text messages, how we use and share it, and the choices you have.

1. Information We Collect

We collect the following types of information:

  • Contact information you provide, such as your name, mobile or home phone number, email address and service address.
  • Service information, such as a description of your plumbing issue, appointment details, estimates, invoices and payment status.
  • Communications with us, including website chat messages, text messages, emails and voicemails.
  • Technical information collected automatically through cookies and similar technologies, such as your IP address, browser and device type, pages viewed and the website you came from.
  • Call tracking data, such as the caller's number, call time and call duration, when you call the phone number shown on our website.

2. How We Use Your Information

  • To respond to your requests, schedule and dispatch service, and provide estimates and invoices.
  • To send service-related messages, such as appointment confirmations, reminders and technician updates.
  • To send you notices about your appointments, estimates and invoices, and to respond to your messages.
  • To operate, secure and improve our website and measure the performance of our advertising.
  • To comply with legal obligations, resolve disputes and prevent fraud.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

If you give us your mobile number and opt in to text messages, we use your number to send you the messages you asked for, such as appointment confirmations and reminders, technician arrival updates, estimate and invoice notices, follow-ups and customer service replies. We use text messaging for customer care and service-related communications, not for promotional marketing. We share your number only with the service providers that deliver our messages on our behalf (for example, our messaging platform and wireless carriers), and only for the purpose of delivering those messages.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text message, and you can reply HELP for assistance. Full program details are in our Terms of Service.

4. How We Share Information

We do not sell your personal information for money. We share information only as described here:

  • Service providers that help us run our business, such as scheduling and dispatch, payment processing, text and email messaging, website hosting, analytics, call tracking and advertising platforms. They may use your information only to provide services to us. Mobile opt-in data is never shared for marketing, as described in Section 3.
  • Legal and safety reasons, such as responding to lawful requests or protecting our rights, customers and property.
  • Business transfers, if Nova Plumbing is involved in a merger, acquisition or sale of assets.

5. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies, including Google Tag Manager, Google Analytics and Google Ads tags and a call-tracking service, to understand how visitors use our site and to measure our advertising. These tools may collect information about your visit and may use it to show you relevant ads. You can control cookies through your browser settings and manage ad personalization through your Google account's ad settings.

6. Data Retention and Security

We keep personal information for as long as needed to provide our services, meet legal, tax and accounting requirements, and resolve disputes. We use reasonable administrative and technical safeguards to protect your information, but no method of transmission or storage is completely secure.

7. Your Choices

  • Text messages: reply STOP to any message to opt out.
  • Email: use the unsubscribe link in any marketing email.
  • Access, correction or deletion: contact us using the details below.

8. California Privacy Rights

If you are a California resident, you have the right to know what personal information we collect, use and disclose; to request deletion or correction of your personal information; to opt out of the sale or sharing of your personal information; and to not be discriminated against for exercising these rights. To make a request, email info@novaplumbing.us or call (949) 444-7200. We may need to verify your identity before completing a request.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

10. Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed, and the updated version applies once posted on this page.

12. Contact Us

Nova Plumbing Inc
Orange County, California
License # 1091627
Phone: (949) 444-7200
Email: info@novaplumbing.us

See also our Terms of Service.